💰 Wynn Fitness Clubs | Complaints | Better Business Bureau® Profile

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$ for a Two-Month Unlimited Membership at Wynn Fitness Club Plus $75 CAD in Wynn-Bucks ($ Value). Fine Print. Voucher expires June 30th, ; Not.


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B6655644
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So, it turns out that when you sign up at this gym, you're deliberately not told about an annual membership fee. The fact that the receptionist with whom I spoke had.


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You have to be moving 25 KILOMETRES out of the city in order to void your membership with no cost. Otherwise you are forced to transfer. The worst contract​.


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So, it turns out that when you sign up at this gym, you're deliberately not told about an annual membership fee. The fact that the receptionist with whom I spoke had.


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Short Term and Month-to- Month Memberships: While most fitness facilities only provide an annual membership option, at Wynn Fitness we recognize that this.


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$ for a Two-Month Unlimited Membership at Wynn Fitness Club Plus $75 CAD in Wynn-Bucks ($ Value). Fine Print. Voucher expires June 30th, ; Not.


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Description: $19 for a one-month executive membership and one personal-​training session ($ value) $29 for a two-month executive.


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The deal is good for the price but they will try to convince you to buy a whole year membership or personal training instead. The classes are great but the.


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B6655644
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$ for a Two-Month Unlimited Membership at Wynn Fitness Club Plus $75 CAD in Wynn-Bucks ($ Value). Fine Print. Voucher expires June 30th, ; Not.


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B6655644
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Description: $19 for a one-month executive membership and one personal-​training session ($ value) $29 for a two-month executive.


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My PT was for 18 Sessions. When it was close to the end of the 3 months, my trainer, asked if I'd like to sign on for more sessions with her. As you were advised in our email, per agreement terms, the cancellation process requires a written request providing 14 days notice to be submitted to Club Management, either in person by appointment or via registered mail. It was only 3 months of payments while you have your sessions with the trainer. I've been a member for over a year and just found out about this. I am tired of this situation and it has definetly taught me to never go with a small gym again and always read fine prints. When we asked about it they said it was a once a year "maintenance fee". If it was just me its one thing but the manager misled at least 4 other clients and my cousin of what or for how long they were going to be paying. I left messages, sent emails nothing in response to updating billing info. The document has been completed in accordance with Company policy and Ontario Regulative Laws. You agreed to contact the Club directly to schedule an appointment to process your cancellation. AND this is not the first time the gym has charged people without telling them. She was understanding and put twist on hold until December , which would extend the 1 year membership contract BUT it would give me time to return to work and catch up on finances, after being off for a year. I went home and spoke to my husband about it and he said that although I wasn't working, if it was only for 3 months of payments I should do it. One of the reasons I originally joined this gym is because of the low cost membership. This includes but is not limited to making regular payments of rendered services, updating billing information on the account and adhering to the cancellation policy. Providing new billing information will bring your account into good standing. Your statement of being misled is not justifiably accurate. I don't want to do business with this company every again. These people will follow you around the gym if they want you to buy more sessions but they can't call back a customer who just wants a print out explaining charges??????? It was at this time that the truth of the payments of the sessions or program came out. BBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As the buyer, you are responsible for ensuring you acknowledge and accept the terms of the agreements and that you have read both sides of the agreements. The cancellation of Services Agreements are individually assessed on a case by case basis in accordance with Corporate Policy. Your membership remains active pending the cancellation being processed at the Club. This was never said to me. Also, I am not supposed to pay for my second agreement at all, which was a Krav Maga classes, since I was given 10 trial lessons to see if I like it or not, and I only had attended 2 of them.{/INSERTKEYS}{/PARAGRAPH} BBB Business Profiles are subject to change at any time. I went into the gym the next day and signed up. In addition, your rights under the Ontario Consumer Protection Act provide to you a 10 day "cooling off" period to review all the terms of the agreements and decide if you are satisfied. This was very important to me when I was in school and now since I haven't any idea of how long it will be before I have permanent job. You have ample time to ask questions at that time to ensure your understand the terms that you are signing for. We did reach out to you on 2 separate occasions to provide the new card to avoid you incurring any extra charges on your account, we did not receive this information. Furthermore, we expect our staff to provide a high level of customer service and non compliance of this expectation is not taken lightly". It was only 3 months of payments. It seems to be an on going problem they have. Hello, As a result, of your email dated March 12, and our subsequent replies, with the most recent being on March 14, , I am pleased that we have arrived at a positive outcome. File a Complaint. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We strive to ensure terms are discussed at signing, as well in signing the agreement, you acknowledge understanding of the agreement terms. In signing the agreements you are acknowledging and accepting the terms of the agreements, that you have read both sides of the agreements and agree to abide by such terms. Unfortunately I do not believe that I was "adequately advised" of what I was expected to pay. Within that 10 day period, you may cancel the agreement, without penalty. Following that period, the agreement terms and company policies take precedence. With respect to contacting our staff by phone, it was confirmed that no messages were left, as well we did contact you on two occasions to update billing information on your account. Non compliance with agreement terms and conditions may result in a resolution being made by a third party. Need to file a complaint? I would really need your help to resolve this issue. Status: Answered. I did contact the gym's csr and told them what had happened and was told "We provide extensive coaching to our staff to ensure they are well versed in the terms of the agreements in order to adequately advise members at the time of signing. Thank you for response. Again something else I was not told. Please do not hesitate to reach out to me. They didn't think to email, or put up a notice in the gym telling their clients about it. BBB is here to help. Hello, I do apologize that you feel the service agreement terms were not effectively and completely communicated to you. The resolution I am seeking is quite simple. In reviewing your account, I confirmed that you have attended more training sessions than you have paid for, at this time. Wynn Fitness Clubs Response. I was under the impression that when my 18 sessions were done, those payments were also done and I would only be paying for the new sessions, until those were done. After having my 4th child, in November , I enrolled with Wynn Fitness to meet my fitness goals. {PARAGRAPH}{INSERTKEYS}Years in Business: Overview of BBB Ratings. As in all purchase agreements, you are legally obligated to pay for services rendered. I found I was seeing more results with PT anyway. I always mention as I did to you that the payments continue til May ' This is not true. I went directly to Wynn fitness. She emailed me once, I responded and I never heard from her again. Status: Resolved. This process was not completed. Thank You. Customer Complaints Summary. Our staff has undergone extensive training to ensure our members are advised of the agreement terms at the time of signing. As a person who doesn't know how long it will be til I have a job I would never had agreed to a plan like that. He didn't explain that i would be paying for 1 year for two separate training sessions, despite receiving the services, for only 3 months, after completing 18 sessions. I am happy to answer any other inquiries on your account. All payments scheduled within the obligation period are payable. Your agreements will remain active, until such time you have complied with the terms of the agreement, including but not limited to payment for services rendered and cancellation requirements. This was also not completed. My cousin said he would go find out about the program and see. Sort By. I have saved txt messages from my trainer each time my personal trainer said I had Completed my sessions and I have not been there, since July. Thank you. Customer Response. I have been a member at Wynn for the last 10 years. I need my credit reporting fixed, I need my visa put back in its good status, and I need documentation as to these charges. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Your membership and services agreements are within term and under obligation. Reaching out to staff either in person or by phone and not complying with the requirements of the cancellation policy, will not initiate the cancellation process. Because, everyone knew how to provide customer service and was friendly and considerate, when they wanted your money and signature but once they had that , they WYNN fitness , didn't have any regard for the customer. Now, this is messing with my credit, my minimum payments, everything because of this huge transaction, which should of technically been NSF. I'd like my membership to be terminated since the date I had requested for it, which was at the end of April, and I'd like to get the refund for all unlawful withdrawals they had made from my account during this time. He explained that it was a program that the gym was having where you can choose from 3 different packages and you would have your own trainer. Desired Outcome. BBB Business Profiles may not be reproduced for sales or promotional purposes. Written request with 14 days notice and payment of the cancellation fee is required to be submitted to Club Management. All this response does is try to address another way to collect my personal information and not explain why sales does not explain contracts properly and why there is a lack of customer service and RESPECT. As a matter of policy, BBB does not endorse any product, service or business.