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You should be able to pay in for the whole day like in other city parking lots. Pathetic company! Useful 2.


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They are not willing to answer any calls related the appeal and the people working there are so rude! If by some chance he followed me then I will be contacting the local authorities to report stalking. As the signages are not always clear small letters and I did not agree with any contract related to parking I feel that I was trapped into paying for something that is unfairly high. Their customer service is horrible with blunt responses of you are 3rd now 4th etc. We have always paid and never had any issues until now. With a lack of parking in the area and such a lengthy wait list the frustration is understandable; however, patience is requested as some circumstances are out of our control. If pay parking in this lot is required for customers for less than 60 minutes, Diamond Parking needs to increase clarity in their signage, as it is misleading. It is either their signs are deceiving or they're tricking me! Very disappointed that Diamond Parking is issuing ridiculously priced tickets without any proof and taking advantage of innocent people!! All Diamond Parking pay parking facilities do offer Pay by Phone as an option which was mentioned in your complaint. I am unable to review anything specific with your case as there is no reference number provided of the parking notice issued, but the signage would be sufficient. Customer Complaints Summary. The property owner does not offer free parking at any time here, therefore if one method is unavailable, the other pay option will need to be used or risk being ticketed and towed. I have reviewed your ticket. I have made an appeal but they immediately rejected my appeal without any explanation. The notice was issued as the officer witnessed the occupant leave the property without their vehicle which is not permitted per the posted parking rules.{/INSERTKEYS}{/PARAGRAPH} We were then required to reduce our available monthly parking inventory to account for this which is why no stalls became available when the 3 employees cancelled their permits. There is no requirement for further correspondence. During this time we were asked to have the new replacement director of the company to have priority for parking at the top of list โ€” therefore, the directors stall will always be available for this position. {PARAGRAPH}{INSERTKEYS}Years in Business: Reasons for BBB Rating. Status: Resolved. Whoever asked that you do did not comply with the values and ethics written by our employer, the government of Canada. Not to mention, ticket was issued minutes after I pulled into the lot so there is no proof that I was parked there over the amount of time allowed. If anyone can help me that would be great. As for giving preference to the director is not allowed in our government department. I feel this is just not right and I really want some help with this issue it it's caused me major stress when I just wanted to take my family to a hockey game and I thought I was doing everything correctly. To my surprise, their reply did not respond to any of my comments or reasons. Ticket states "unauthorized parking" on private property but this is a public shopping centre. I need confirmation that the ticket in question was waived. Thank you. We parked our car on the 4th floor then went directly down to the parking pay machine and put our credit card in and then the machine froze. This parking notice has been waived as a courtesy and the meter issue has been passed along to the operations group for investigation. This parking notice shows a payment was made, it has been approved for a refund based on a one time courtesy cancellation. I did appeal again yesterday thanking for their time and asking for further clarification of the appeal process - considering that none of I said was being taken into account. Need to file a complaint? Thank you for the reference number, the signage at this location was reviewed and deemed clear and sufficient by Operations and the Property owners. I have reviewed transactions at the pay station for both days and can confirm that there were no issues with card processing. There is no clear view from that shopping centre parking lot to the train platform. This case was reviewed by the City Manager - a one time courtesy warning has been granted. Did you park here on both dates? Today I received a letter saying that I should pay within 7 days or they will forward my case to the collections agency and my car can be towed. I tried doing the appeal on their website but everything about the process went wrong and I never received an e-mail from them about it. The lot stated that I can park there for 2 hours. As I cannot ask you enforce our values and ethics i accept your response. An agent will reach out to you by email to discuss this refund process further. Based on my lack of experience with their parking procedures, the confusing signs and the fact that I was conducting business in the premisses, I called them and was encouraged to file an appeal. I was parked there for approximately 1. Thank you,. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Please provide a reference number and purchase documentation for the date in question. Therefore, I believe that this ticket should be cancelled. As a matter of policy, BBB does not endorse any product, service or business. Customer Response. I have been to her place on numerous previous occasions and always remembered to register my vehicle. Parking in the Whyte Avenue district is, more often than not, free of charge after 6pm. BBB Business Profiles are subject to change at any time. Confused that the machine must be buggy or displaying this in error, I did not pay for 24 hours of parking. File a Complaint. Am I not allowed to browse in the stores there? I would recommend using Pay by Phone for purchases like this as it allows remote purchases with parking expiry reminders etc. I parked there for just a couple hours, but the payment machine would only accept multiples of days; not hours; DAYS. Transaction authorizations are done by the bank so you would have to follow up with your credit card provider to see why this was returned as this is confidential between the card holder and credit card company. The adjustment of the amount has been made, you can pay online at www. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. BBB is here to help. This notice has been voided. Patroller commented "transit walk off" but has zero proof as to where I actually went. BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles may not be reproduced for sales or promotional purposes. I also pay for a permit there for another lot with diamond parking and to be treated this unfairly is very disappointing. Property Manager has contracted Diamond Parking to enforce all rules as posted without exception. I returned a couple hours later to a receipt on my windshield demanding an exorbitant sum. But they gave me a ticket after parking there for 1. The parking notice has now been waived as a courtesy. So given the pressure and the constant demonstration of terrible consequences, I am feeling extremely uncomfortable with this situation and not fiding a fair outcome out of this. As a new resident to the city, with even shorter driving history here, I have never before parked in Diamond Parking Lot and was surprised to get a ticket after being there for 20 minutes in a store associated with the parking lot. I received a payment notice from Diamond Parking at pm, which is less than 60 minutes later. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. When the pay section opened, unauthorized people started to park in this section as well. I do apologize if you feel this is unfair or if it was not communicated to you in a professional manner. I was ticketed by a parking officer which on the ticket indicates that I was not conducting business on the property. There is always an option to utilize the pay parking area until a stall in the monthly section becomes available. This is not a regular occurrence; however it is out of our hands and the direction was given to Diamond Parking in this instance. Spoke to a representative of Diamond Parking on the phone who was very rude and told me it was not worth my time to argue with her!? I did so in very good faith trying to show the reasons for disputing such a high penalty given the circumstances. Do to the error of the timestamp between first check and ticket issue i have cancelled the ticket. Status: Answered. The complaint is not resolved, as Diamond Parking requires the reference of the ticket. I do not see any payment for this plate number at the paystation. We did everything correctly it was a faulty machine we want the ticket to the canceled that's all. It may not be ideal, but an option still. Your feedback has also been passed along to additional parties within our organization who are involved with the agreement with the landlord of this property. I have voided this parking notice as a courtesy but there was no parking payment received by Diamond Parking in this instance. Sort By. I am allowed to park there, being a paid customer conducting business there. Even more than their broken machine was mistakenly instructing me to pay. Once again their response did not address my comments or questions and showed a sentence at the end saying: "Our decision in regards to this file is final. I have a screenshot of the app where it says that we tried to pay as proof.